Frontpoint Home Security
Frontpoint was founded in 2007 with a focus on changing the way that home security was delivered. A team of home security experts gathered to create a company that would improve on the systems that were being offered by other major service providers. Their focus has been on offering the latest technology and providing a positive customer service experience. Frontpoint maintains an A+ rating with the Better Business Bureau and has received positive reviews from customers throughout the country.
Frontpoint’s focus on technology led them to offer a combination wireless/cellular alarm system package to their customers. According to their website, 100% wireless and cellular security systems are safer than wired systems by eliminating the vulnerability of wiring, because, in the past, the wires that make up hardwired systems could be cut and the signal or power removed. Wireless and cellular home security equipment eliminates this vulnerability entirely.
In this post we will cover some key information as it pertains to Frontpoint security systems. We have included important details about how wireless and cellular home security works, details of the features and equipment of Frontpoint systems, and important guarantees and warranties of a Frontpoint system. At the end of this post there are also suggested questions and considerations for new home security users to help you determine what you need to have a fully operational, trustworthy Frontpoint security system working at your home.
If you would like more information about the specific plans and packages from Frontpoint and tips on choosing the right features for your home, please read our next Frontpoint post which covers those points in detail.
How a Frontpoint Security System Works
Wireless and cellular home security systems are quickly replacing hardwired home security because of their convenience and versatility as well as their added safety features. A wireless- or cellular-enabled device sends and receives signals through a low level frequency much like a cell phone sends or receives data. These signals can travel through cellular air space without interfering with calls or data for mobile phones, or they can communicate through wireless frequencies like a broadband internet connection. Cellular or broadband communication is based on the type of equipment and is optimized based on the coverage at your home. For example, a cell chip will be added based on the carrier – Verizon, AT&T or T-Mobile – with the best coverage at your home. Be sure to speak with your Frontpoint representative to review your coverage level at your home or small business.
Much like a traditional home security system, a signal is sent from a sensor installed in a key area around the home to a control panel which is programmed to send notifications to both you, the homeowner or renter, and the monitoring center that provides continuous security coverage for the home.
Depending on the features that are installed at the home, a Frontpoint professional can identify if any additional services need to be added for the system to work appropriately. Basic systems that do not include cameras come ready to connect via cellular frequency and require no additional services. Plus, the cellular signal is built into the equipment, so you do not need to connect anything to your existing phone’s services or worry about any interruption in phone service.
Frontpoint offers a “virtually fool-proof, tamper-proof, smash-proof and proven system” for home security that includes a variety of features and options that can be fully customized to fit any home. All of the Frontpoint security equipment is manufactured by GE, which stands behind their quality and enables Frontpoint to offer generous warranties.
The main components to any security system are the control panel and sensors that secure your home and send alert notifications when triggered. In addition to control panels and sensors, optional equipment can include a talking remote touchpad, keychain remote, garage door sensor, light controls, water and flood sensors, and freeze sensors. Frontpoint customizes all of their security systems to ensure that the best and most complete coverage for your property and needs.
Understanding the basic information about how these features work can help determine if Frontpoint is the best option for your home. Here are some key details about the most popular equipment available through Frontpoint. Additional information, technical specifications and more are available by contacting a Frontpoint representative.
The basic equipment included in every Frontpoint security system includes the control panel and the entryway sensors that are highlighted here. Frontpoint also includes fire and environmental protection at no extra cost starting in their basic security package. Qualified Frontpoint customers may be able to get an entire basic equipment package for as low as $99. Here are some of the important details you should know about the Frontpoint control panel and sensors.
The control panel is the most important feature of your home security system as it controls all of the signals and alerts which are designed to increase the safety of your home. Frontpoint connects your home to the monitoring center through a cellular connection, which is difficult to interrupt and nearly impossible to tamper with. The cellular link between your home and the monitoring center is provided for free with your system. For the Interactive Plan and Ultimate Plan monitoring packages, the control panel also comes with “Crash and Smash” protection, which notifies Frontpoint immediately if there is any attempt at tampering with the system. With this upgrade feature, the control panel is still able to send signals even if it has been damaged – a common technique used to disable security systems.
The GE-manufactured control panel offered by Frontpoint has backup battery power, so your system is engaged even in the event of a power outage. The battery backup is able to run up to 24 hours and will alert you if power is low and it needs to be replaced, so your system should never go without the power it needs to work properly.
Another key feature of the control panel that is great for many families is that it can be programmed with up to nine unique codes. These codes can be assigned to family members or other individuals who need regular access to your home like tutors or housekeepers. The nine individual codes mean you have a record of who enters and leaves your home on a regular basis and can keep an eye on who is coming and going.
Additional details about the Frontpoint control panel:
- Large backlit LCD screen
- 212-word spoken vocabulary
- 39 individual sensor capacity
- 105 decibel siren option
Frontpoint Security offers five types of sensors for intrusion monitoring: door and window, recessed door, garage door, motion and glass breakage. These five sensors make up the foundation of their home security system and are the tools that are needed to keep a home safe. These sensors initiate all of the alerts and notifications from your system.
Beyond intrusion monitoring, a Frontpoint Security system includes sensors that monitor environmental factors of your home including: smoke and heat, carbon monoxide levels, freezing temperatures, and water and flood. These wireless, battery-powered sensors are what create the shield of protection around your home and belongings. As such, it is important to make sure you have the appropriate amount of sensors and the right types of sensors or your property. The best way to ensure that you have what you need for your initial layer of protection is to talk to a customer service representative about what is needed for your home.
Frontpoint encourages their customers to build their home security package to fit their property. This may mean adding additional equipment to your package with the help of a customer service representative, which will affect the overall price of your security package. To get information about what is offered in each Frontpoint security package, please read our next post that covers package options in detail and be sure to speak with a customer service representative by calling (855) 720-3232 about your questions and needs.
Additional details about Frontpoint sensors:
- Battery operated with either a coin-cell Lithium battery or AA battery
- 2-8 year battery life, depending on device
- Easy self-installation with included adhesive strips
It can be important to get advanced equipment installed to offer even more coverage of the home and property. In these cases, Frontpoint offers both indoor and outdoor surveillance cameras as well as home automation equipment and services.
Camera equipment comes in three types from Frontpoint: wireless indoor, wireless outdoor and wireless pan-and-tilt. These three cameras can be installed to give you a visual of key areas of your home and property, can stream live on to a wireless device and can save recorded clips for later viewing. Choosing a camera will be based on what areas of your home you need to view and how much control you want over what you see.
Here is a brief breakdown of the three cameras offered by Frontpoint. Included in the description is the full price of the camera. Talk to a Frontpoint representative both about your camera needs and the equipment packages available.
Wireless Indoor Cameras
Wireless indoor cameras are perfect for viewing what is happening in your home – like checking on kids, or keeping an eye on service professionals. Wireless indoor cameras allow you to see what is happening with a live video stream accessible through any internet connection. Plus, if motion is detected in the area of the home where the camera is set up to monitor, it will automatically record for later viewing. The full price of a wireless indoor camera from Frontpoint is $179.99.
Wireless Outdoor Cameras
With a wireless outdoor camera, you can see who is approaching your home before they even arrive. It comes with the same features of the wireless indoor camera – live stream, motion sensored recording and adds an automatic alert that a clip is available to view. The wireless outdoor camera also has night vision so you can see what is happening even in the dark. The full price of a wireless outdoor camera with Frontpoint is $399.99.
Finally, the pan and tilt camera is great for large areas that need to be monitored and users who want to be able to pan across the space and even zoom in when viewing remotely. Actions still trigger recordings and automatic alerts with this camera, which makes it possible to see what is going on both live and be made aware of an incident while it is happening. The full price of the wireless pan and tilt camera is $279.00.
Additional details about Frontpoint cameras:
- High, medium and low compression options in H.264 and MPEG4
- Wireless Encryption: WEP, WPA, WPA2
- 10 Simultaneous viewers for live and recorded video feeds
- Weight range from 4.9 to 28.6 ounces, depending on camera type
Home automation equipment offered by Frontpoint includes lighting controls, keypad door locks and thermostats. With these home automation features, controlling lights, temperature and small appliances from a mobile device, or the control panel, is possible which makes for a heightened safety experience and added convenience.
Details about home automation
- Lighting controls have a range of 65 feet from the control panel
- Frontpoint uses Z-Wave Technology to provide control and access of household devices through smartphones, tablets or computers
Frontpoint Customer Service
Frontpoint’s core values as a company include “building trust, dreaming big and being awesome.” These values define the way they approach customer service and are part of how they have become a leader in home security. Frontpoint employees seek to make themselves a trusted source of support and information by providing the best services and having a comprehensive knowledge of home security and the features offered by the company. Frontpoint’s no-pressure sales tactics make their customer service experience a positive one for new and existing customers.
When you initially contact Frontpoint, you will be put in touch with a designated customer service representative. This individual will be your main point of contact throughout your Frontpoint experience. As such, they will have working knowledge of your needs, questions, and home security plan which allows them to offer the best advice and insight. The ongoing relationship with this individual means you not only get superior service, but you also get someone who knows you and your system.
One of the key places that Frontpoint’s customer service shines is with the installation of a new home security system. Since Frontpoint only offers home security systems that are self-installed, they provide customer service support for the installation process and activation of their systems. Customers have access to advice and technical support, and they can verify their new home security system is installed and working properly with a call to their dedicated representative or the general service line. Installation, including activation, can be completed in less than one hour in most cases.
Guarantees and Warranties
All Frontpoint security systems come with a 30-day, risk free trial. Customers who decide to return their Frontpoint system within the 30-day trial period are not charged a restocking fee and Frontpoint covers the return shipping costs.
There are no installation fees with Frontpoint or hidden monthly fees. Customers install their own home security system and bills are straightforward. There are also no fees for moving a system in the event of a relocation and monthly charges stay the same even if there is a move.
All Frontpoint systems come with a 3-year warranty on the equipment. New buyers should read through warranty documents carefully to ensure they understand what is covered and what is required to maintain the warranty.
Equipment costs are based on the length of the contract you sign with Frontpoint and the types of equipment and features that you choose for your home. These prices can fluctuate and should be taken into account when choosing your Frontpoint security system. Frontpoint offers qualified new customers basic equipment package for as low as $99. Contact a representative to get a quote for the equipment you need and to find out more qualifying for certain price breaks.
What to Ask a Frontpoint Representative
If you are interested in getting more information about using a Frontpoint security system, contacting a Frontpoint representative is the best way to have your questions answered. They will have the most up-to-date information on their services and plans and will be able to provide advice and recommendations based on the specifics of your home as well as let you know if there are any specials or discounts available to you.
To help you get started, here are a few things you should make sure you know about your potential new security service and features:
1. Wireless communication distance limitations
Since a Frontpoint Security system runs on wireless and cellular connectivity, there are some distance limitations that you need to be aware of between the devices and the control panel. Be sure to ask a representative how far a sensor can be placed away from the control panel and consult the user guide for the device you are installing for specifics about choosing a location. This is the best way to make sure you are getting everything you can out of your features.
2. Wireless versus broadband requirements
Most Frontpoint equipment communicate via a cellular signal that is provided with the equipment, however, some cameras require a broadband signal in order to deliver images and video to your smartphone and other devices. If you are considering installing indoor, outdoor or pan-and-tilt cameras with your system, be sure to ask what these requirements are and verify you have the speed of broadband necessary for them to work properly.
3. Installation tips and advice
Every home is different and knowing the absolute best way to install your equipment and where it will provide the most security is part of the support you receive when working with Frontpoint. Asking particular questions you have about your property or about the safety you want to ensure will help you understand what features will work best and where they should be set-up to be most effective. The Frontpoint website also includes information on alternative uses for your equipment that add convenience and safety to your home.
If you are ready to choose a Frontpoint security system, contact a customer service representative who can help walk you through the process, answer your questions and advise you on the best way to protect your home.
If you would like specific information on the types of packages offered by Frontpoint, please read our next post detailing the options and inclusions for each monitoring package and key considerations for choosing features that will suit your property.